This website is run by Paul Reisbach, a therapist trading as Transforming Talk Psychotherapy, based in Exeter, Devon. I am the “data controller” for the personal information described here, which means I decide how it is used and I am responsible for looking after it.
You can contact me about anything in this policy using the contact form, or by leaving a voicemail on 01392 241113.
I am registered with the Information Commissioner’s Office (ICO), registration number ZB666338.
This policy covers this website and enquiries made before therapy begins. If you become a client, I will explain how I keep and protect therapy records in my client agreement.
Contact form. If you use the contact form, I receive your name, email address, phone number and your message. I use these only to reply to you and to arrange a free consultation if you would like one. The form sends your message to my email inbox; it is not stored on this website.
Waiting list. When my diary is full, you can join a waiting list by giving your name, email address and phone number, and optionally your preferred times. I use these only to contact you when a space becomes available. Like the contact form, it is emailed to me and not stored on this website.
Booking a consultation. If you book through the booking window, the details you enter (such as your name and email address) are collected by Calendly, the booking service I use, and passed to me so I can confirm your appointment.
Email. If you email me directly, I receive whatever you choose to include.
Website statistics. Only if you click “Accept analytics”, I use Google Analytics to understand how visitors use the site, for example which pages are viewed, roughly where visitors are in the world, what device they use and how they found the site. I have switched off Google’s advertising features. If you reject analytics, none of this is collected.
Hosting and security. My web host, IONOS, keeps standard technical records (such as IP addresses and browser type) to run the website securely.
When you get in touch, you may choose to tell me about your health, wellbeing or personal circumstances. Please only share what you are comfortable with — a short message is enough to start. I treat everything you tell me as confidential and use it only to respond to your enquiry. By choosing to send it, you give your explicit consent for me to use it for that purpose.
The contact form is not monitored for emergencies. If you need urgent help, call Samaritans free on 116 123, or 999 if you are in immediate danger.
I do not sell your information or use it for marketing. I only share it with the services that help me run this website and my practice:
Some of these companies may process information outside the UK, including in the USA. Where this happens, they are required to use the safeguards set out in UK data protection law.
I may also need to share information if the law requires it.
You can change your choice at any time using the Cookie settings link at the bottom of every page.
You have the right to ask for a copy of the information I hold about you, to have it corrected or deleted, to restrict or object to how I use it, to receive it in a portable form, and to withdraw consent at any time. To do any of these, use the contact form or leave a voicemail on 01392 241113. I will reply within one month.
If you are unhappy with how I have handled your information, please tell me first so I can try to put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
I will update this page if anything changes. Last updated: 13 October 2026.
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With your permission I use Google Analytics to see how visitors use this site, so I can improve it. These cookies are optional and are only set if you accept. Privacy policy